FAQS

Do you do international deliveries?
         
We do shipping to those countries and regions including Australia, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Ireland, Italy, Japan, Korea, Republic of Malaysia, Netherlands, New Zealand, Norway, Portugal, Russian Federation, Spain, Switzerland, Taiwan, United Kingdom and United States, if you are outside one of these locations, just email Contact us  .

What should I do if I am getting an error when I pay with my credit card?

If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.

How do I track my order?

Most orders can be tracked by going to DHL Website. Once you placed orders here, you get an email noticing Order confirmation with tracking number online in 48 hours later. Please contact us via email if you need further tracking assistance.

How long will it take to process the exchange or refund?

Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.
    
Will I have to pay any additional fee for the exchange or refund?

It depends. If for any reason you are not satisfied with the item, but the fault are not caused by us, you should pay for the shipping fee and the reshipping fee for item exchange. If you request for a refund, the initial shipping is not refundable. But if factual proof that fault were caused by us, we would take a full responsibility and would not charge any additional.

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